Haptik

Jio Haptik markets two clear product lines: Haptik AI Agents (enterprise conversational AI / no-code agent builder, RAG/LLM integrations, voice & chat agents) and Interakt (full-stack WhatsApp commerce / WhatsApp Business API + CRM, campaigns, commerce features). Both are positioned as enterprise-grade and Meta-certified BSP offerings. (Haptik, Interakt).

At its core, Haptik helps companies automate customer interactions across channels like WhatsApp, websites, mobile apps, IVR, and voice assistants, while supporting 100+ languages. These AI agents can handle queries, drive sales, enable transactions, book services, and provide 24/7 support—all while seamlessly handing over to human agents when needed.

• AI Support Agent: Harness your unstructured data to build a powerful AI agent for customer service to resolve brand-related queries at scale. Lighten the load on human agents while enhancing accuracy and speed of resolution.
• AI Sales Agent: Inspire customers with personalized product recommendations, smart buying guidance, and seamless purchases. Handle complex queries with poise and nudge prospects to convert.
  
• AI Booking Agent: From movie bookings to travel reservations and appointment scheduling, simplify the entire journey with AI booking agent. Engage in natural dialogs, and offer real-time support.
• AI Lead Qualification Agent: Effortlessly automates lead qualification at scale with an intuitive process.

• Conversational AI Agents: Haptik offers voice and chat-based AI agents that deliver natural, human-like interactions—whether for support, sales, bookings, or lead generation—across web, voice, chat, WhatsApp, and other messaging platforms.
• Multi-Channel & Multilingual Engagement: Engage users in their preferred channels—site, WhatsApp, SMS, mobile apps, and more—with support for 100+ languages, enabling global and localized communication.
• Low-Code/No-Code Agent Builder: The Enterprise CX Platform features a low-code builder with 100+ Smart Skills templates for creating intelligent virtual assistants tailored to sectors like e-commerce, telecom, and fintech.
• Deep NLP & Advanced Intent Detection: With proprietary NLU, Haptik delivers high-accuracy understanding using context-aware intent recognition and deep-learning models optimized to reduce bot failures and enhance conversation quality.
• AI + Human Collaboration: Haptik supports seamless live agent handoff, featuring an omnichannel agent inbox and collaboration tools that enable AI agents to manage routine queries, while human agents handle complex scenarios.
• Intelligent Analytics Dashboard: Gain insights via dashboards tracking metrics like FRT, NPS, resolution rates, and user sentiment. Features include AI-driven recommendations, smart funnels, conversation mapping, and operational insights.
• Enterprise-Grade Security & Compliance: Haptik meets ISO, GDPR, CCPA, CPRA, FIPS 140-2, and other regulatory standards, with independent audits ensuring enterprise-level security and uptime.
• Web Integration & Real-Time Data Access: Agents can fetch real-time information from the web within defined boundaries to ensure up-to-date, on-brand responses with optimized latency and efficiency.
• Efficiency & Cost Optimization: Designed for scalable operations, Haptik minimizes latency and unnecessary AI calls via caching systems—cutting turnaround times and reducing operational costs.
• Self-Serve, Rapid Deployment: Deploy conversational AI solutions in days through templates and intuitive UI, enabling rapid ROI for enterprises of all sizes.

Haptik operates as an enterprise-level, customized SaaS platform—meaning it doesn’t offer open self-service signups like consumer tools. To begin, you’ll need to engage with their team, usually via:

• Filling out a demo or inquiry form on their website, or

• Contacting their enterprise sales team directly to initiate onboarding.

Website: https://www.haptik.ai/

LinkedIn: https://www.linkedin.com/company/haptik-inc/?originalSubdomain=in

Email: [email protected]