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In this fast-paced world, website visitors prioritise convenience and speed regarding communication or support. Your website visitors will expect real-time replies to their queries rather than resorting to emails. Live Chat plugins allow you to integrate chat windows in your website so that they can ask anything and swiftly receive assistance from your communications and support team.
Through the Live chat widget for WordPress, your users step into the world of instant messaging. This results in them getting instant replies from service agents and is thus a user favourite. Additionally, most WordPress live chat plugins are natively integrated with an API or via an API and have several other essential tools, such as automation platforms, CRMs, and knowledge bases.
Here are the top 7 free live chat plugins for WordPress, which bring you several benefits apart from their primary service.
The live chat widget for WordPress helps users connect with your service agents and communicate with them instantly. Below given are some of the best WordPress chat box plugins that provide cost-effective and reliable solutions and boast many features for your benefit.
Tidio is an AI-boosted user service platform that provides hands-on support with helpdesk and live chat. With the conversational and adaptive Lyro AI, instantly reply to all user queries. Lyro AI solves minor user problems in the best possible way leaving your service team to work out the complex tickets. Tidio live chat service is now used by 160+ USA-based websites and boasts 290+ five-star reviews. Tidio smoothly integrates with ecommerce tools and platforms in a matter of minutes.
Pricing: There are several pricing options. A free plan that allows only 3 operators. The Starter pack is $29 per month. The Communicator plan is $25 per month and operator. Chatbots package with $29 per month. Tidio also offers a chatbot and communicator joint package that sums up the amount of the two individual packages. Tidio’s personalised plan amounts to $394 per month.
With Tawk.to, a free WordPress chat box plugin, you can chat and track your website visitors and reply to their tickets. You can create an efficient helpdesk and organize your contacts to make it smooth for the users to help themselves through your chatbot. All these services are 100% free. Tawk.to boasts the highest number of installations among the other WordPress plugins. This customizable live chat plugin offers the website owner premium features at zero cost.
Pricing: Tawk.to is a free live chat software.
Crisp.chat is a one-stop messaging platform that brings together data, conversations, teams and knowledge to one place. Your service agents are free to collaborate within one inbox, which helps them improve service efficiency. Crisp.chat lets you boost customer relationships and grow your email list alongside successful lead conversions. The distinctive feature of Crisp.Chat feature is its shared inboxes wherein you can integrate SMS inbox, WhatsApp inbox, telegram, messenger, and line shared inbox. Crisp.chat also works as an email collaboration tool. It helps you with several automated assignment rules, template answers and reminders.
Pricing: Crisp.Chat is free of cost for personal websites. This plan lets you interact with your website visitors to know their preferences. The Pro plan charges $25 per month per workspace. This plan is for startups and can be shared with 5 accounts. $95 per month is made for companies looking for full-fledged guidance with customer relationships.
With its live chat feature, Jivochat helps you engage with your website visitors and convert them into customers. Jivochat’s live chatbot is fast and efficient. It allows online businesses to form good customer relationships through guided communication. Jivochat services are concentrated in an omnichannel mobile app that offers support through various social media channels such as Facebook, WhatsApp, etc. You can use the Jivochat option for optimizing sales too. Chatting is a great way to know in detail about the website without having to navigate too much. Jivochat enables your service agents to use that to their advantage. They help the website visitor through the website and then pass on the potential customer to the operator.
Pricing: The Basic plan is free of cost. It is mainly for personal website owners.The Professional plan gives you advanced features. It costs $19 per month per agent. The Enterprise plan is for companies with 10 or more agents. It costs $39 per month per agent when it is billed annually.
Chatra provides a chatbot that helps you answer questions quickly and presents solutions in seconds. Chatra’s multichannel messaging features are a massive bonus as they enable you to expand your customer base to more than just emails. You also get a multichannel dashboard for messaging your customers in various social media apps. Do not leave any stone unturned and convert as many website visitors to consumers with these exclusive Chatra features as detailed below.
Pricing: Chatra's free plan only provides one agent and is a free feature. The essential plan costs $17 per month per agent. The Pro plan is $23 per month per agent.
With Hubspot Live Chat Software, you are ready to provide your customers the proper support to close as many deals as possible and convert them into your customers. With the Hubspot Live Chat Software features, you can lead your consumers to the right service agent and use chat automation to deliver solutions quickly and efficiently. You can provide real-time help to consumers and guide your buyers through any queries they might have.
Pricing: The live chat feature for small offices costs $24 per month, providing a 60-day chat history and customization. The Team plan costs $49 per month and provides many advanced features. The business plan offers pro features at $69 per month.
SmartSupp offers you the perfect toolkit for engaging your customers. You can now access SmartSupp live chat, leadGen chatbots and more, which will automatically help you to drive sales. The Live Chat option of SmartSupp is AI-powered and offers a perfect blend of human and AI support. Ranging from rapid responses to upselling products, SmartSupp is an apt Live chat widget for WordPress that takes care of these essentials. Save your time and resources by making your chatbot be there for your customers 24/7 and ease your workflow as it automates much of the labour.
Pricing: The Free plan provides 100 conversations daily and is best for trying out Live chat features. The Standard plan costs 19.5 USD monthly and offers unlimited conversations for three months. The Pro plan costs 48 USD monthly, lasts 3 years and can be shared among 3 agents. The Ultimate plan features and pricing are tailor-made.
The above-listed WordPress live chat plugins can be installed manually or with the help of a pre-built plugin, which is easy enough to configure for even non-developers. Once the widget is installed, you can manage, track, and reply to live chats. Chatbots are usually available 24/7 to support consumers and use a lot of automation tech to ease the workflow. These chatbots not only help in assisting consumers but also help in ramping up sales by upselling products. They also help you view visitor data and organise everything in one dashboard for easy viewing.
Debosmita Saha is currently pursuing English Literature. She is a scribbler of poetry, short stories, and book reviews
You can integrate a chatbot in simple steps. First, you need to click on the “Plugins” option on your WordPress dashboard, where you will find an “Add new” option. Then, Search for the plugin you want to add. Install and activate the WordPress live chat plugins.
The most efficient free live chat plugins for WordPress are all listed above, each with unique features.